Shipping & Returns

Shipping

I will aim to post all products bought from stock within 3 working days from receipt of payment with your order.   With bespoke orders and commissions, delivery depends on whether I need to source specific elements, so I will contact you with an estimated despatch date.

Due to increases in Royal Mail prices, UK deliveries will be sent out by first class Royal Mail for orders which comply with standard or large letter sizes, or second class for small and medium parcels.   This is to keep costs down.   

For express orders, please email sales@craftyguider.com to get a quote for upgraded postage.

For shipping overseas, please email sales@craftyguider.com for a specific quote.

Returns

If you are not happy with your purchase, please email sales@craftyguider.com within 14 days of receipt with the reason, before returning the item.   Bespoke items that have been correctly produced according to the buyer's instructions cannot be returned unless faulty.   Returned items should be unused and in the original packaging.   If required, a refund will be issued via Paypal, excluding delivery charges.

Most of my products are one of a kind so replication or replacement may not be possible.

Continue
clear-bug-div
Article Categories